Ms. Winnie Chiu is a third-generation entrepreneur with a distinguished career in the real estate and hospitality sectors. As the President of Dorsett Hospitality International and Chairwoman of AGORA Hospitality, she has played a pivotal role in navigating the challenges posed by the global pandemic. Under her leadership, these hospitality enterprises have not only survived but also adapted and thrived in a rapidly changing environment. Beyond her professional achievements, Ms. Chiu is a passionate advocate for social enterprises in Asia, actively supporting initiatives that promote environmental, social, and governance (ESG) principles. Her commitment to these values is reflected in her strategic vision for sustainable business practices and her efforts to empower female entrepreneurs. In a candid interview with Ronald Chan of Chartwell Capital Limited, Ms. Chiu discusses the complexities of managing a hotel chain during a global crisis, the evolution of the hospitality industry, and her proactive approach to ESG. She also shares insights into the unique challenges faced by women in business, the intricacies of family business governance, and her strategic plans for the post-pandemic future.