Air France-KLM President Benjamin Smith at Skift Global Forum| Benjamin Smith, CEO, Air France-KLM . 00:10:00
Benjamin Smith, then President of Air France-KLM , spoke about the airline's mission to create a "home in the sky" for every passenger. Smith emphasized the importance of delivering a personalized and comfortable experience, aiming to make every traveler feel at home, regardless of their journey. He shared insights into how Air France-KLM was enhancing its services, focusing on customer experience and innovations designed to meet the diverse needs of its passengers.
