Lean Strategy and Customer Satisfaction: Insights from Aramis Group | Nicolas Chartier, CO-Founder, Aramis Group. 00:10:00
Nicolas Chartier, co-founder and co-president of Aramis Group, shares how Aramis Auto has emerged as a leader in French e-commerce with a remarkable €700 million in revenue and a dedicated workforce of 700 employees. Chartier emphasizes the importance of aligning company operations to enhance customer experience, focusing on reducing lead times between vehicle requests and deliveries. He reflects on the challenges faced during rapid growth and how adopting lean methodologies transformed their processes, fostering a culture of problem-solving and continuous improvement.
