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Enhancing Customer Service and Efficiency Through Technological Innovation | Gustavo Estrella, CEO, CPFL Energia SA. 00:10:00

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CPFL Energia's president discusses the acceleration of online services during the pandemic, revealing a significant shift towards digital channels, including a surge in app downloads and online payments. Additionally, the company explores the implementation of smart metering and the potential of 5G networks for data transmission, alongside the use of artificial intelligence algorithms to enhance field team management and network operations efficiency.

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