Empowering Customers and Enhancing Support Services | Louise Beardmore, CEO, United Utilities Group PLC. 00:10:00
United Utilities CEO discusses the pivotal partnership with Auriga, emphasizing its vital role in administering the trust scheme and supporting customers facing financial hardships. With a focus on affordability, the CEO underscores how over 70,000 customers have benefited from the United Utilities Trust Fund in the past 12 years, providing crucial assistance during challenging times. The partnership with Auriga enables seamless support delivery, leveraging insights to tailor tariffs and schemes, ultimately empowering customers and fostering a culture of integrity and customer-centricity.
