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Transforming Engagement: A Journey from HR to Customer Service Leadership | Louise Beardmore, CEO, United Utilities Group PLC. 00:10:00

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Louise Bedmore from United Utilities underscores the company's essential water services to millions, stressing the pivotal role of engaged employees. Her journey showcases the transformative power of prioritizing employee needs, resulting in heightened productivity, improved customer service, and a vibrant organizational culture. Through strategic narratives, supportive line managers, and a commitment to employee voice and integrity, United Utilities thrives on a foundation of empowered and innovative teams.

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