Laurent, who founded TDCX in Singapore in 1995, saw the burgeoning promise and potential of the BPO industry in Asia and was one of the pioneers in setting the standards and quality required to make the sector a booming success in Asia. He ensures that TDCX delivers innovative solutions that have a profound impact on clients' businesses. Laurent leveraged his unified vision to define TDCX in becoming one of the global leading outsourced business services providers and trusted customer experience partner to some of the world's most valuable brands. Laurent emerged as one of the leading voices in the global BPO industry when he received the 2018 EY Entrepreneur of the Year - Outsourced Solutions Award.